At Lüt we try to provide sufficient information about our merchandise. If you have any questions prior to purchasing a garment we would be happy to answer them. Simply email email@example.com or phone us at 604.568.1188. We are here to help!
We have an exchange only policy. If you wish to exchange an item, the total amount minus shipping will be credited towards your next order. We will gladly issue credit or exchange for any item that meets ALL the requirements below. Please read carefully.
The item must be returned in its original packaging with tags still on the garment, the garment unworn and in its original condition; used, damaged, worn, dry cleaned items are not valid for credit or exchange.
Please note the customer is responsible for ALL shipping costs associated with exchanges (including custom and brokerage etc) unless Lüt shipped incorrectly initially (please see section below). All shipping and handling charges are NON REFUNDABLE.
All sale items are FINAL SALE and may not be returned.
All gift certificates are FINAL SALE and may not be returned.
Returns may happen by mail or in-person but ALL returns require a return authorization number (RA#) issued prior, via email ONLY. Thank you.
In the unlikely event an incorrect item was shipped, we apologize. Please contact Lüt via email (firstname.lastname@example.org) within 10 days with the following detailed information:
Once we have received your information we will contact you directly and discuss the best, and speediest, way to remedy the situation.
We take great care inspecting all items before they are sent. However, if you have received a damaged or defective item, please contact Lüt via email (email@example.com) within 7 days from the shipped date with the following detailed information:
Once we have received your information, and deemed the item defective, we will contact you directly and discuss the best way to remedy the situation.
If the order has been processed and shipped, you cannot cancel. Lüt may cancel your order or part of your order if the item is sold out and no longer available – in most instances we will contact you via e-mail to discuss your order in detail.
In the event of partial orders, we will ship the items in-stock and remove any items out of stock item from your order and your invoice and refund your credit card. Refunds are only available for out of stock items on invoices that have been processed.
All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment.
Please send all return packages to:
Lüt Online Exchanges
4219 Main Street
V5V 3P8 CANADA